Shipping policy

At kenvalora, we are committed to delivering your orders promptly and efficiently. Please read the following shipping policy to understand how we handle order processing, shipping, and delivery.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after the order is placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped.

2. Shipping Time

  • Standard shipping times range from 7-15 business days depending on your location and the selected shipping method.
  • Please note that shipping times do not include the 1-3 business days required for order processing.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location, package weight, and shipping method.
  • Free shipping may be available on select products or for orders that meet specific conditions, as displayed during checkout.

4. Shipping Destinations

  • We ship to a variety of regions. The available shipping options and destinations will be displayed during checkout.
  • If your location is not listed, please contact us at [email protected] for further assistance.

5. Accurate Address Information

  • Customers are responsible for providing a complete and accurate shipping address, including postal code, to avoid delays or failed deliveries.
  • kenvalora is not responsible for deliveries delayed or lost due to incorrect address information provided by the customer.

6. Delivery Confirmation and Tracking

  • After your order is shipped, you will receive a confirmation email with a tracking number.
  • You can use the tracking number to monitor the status of your delivery via the carrier’s website.

7. Shipping Delays

  • Shipping times may be affected by external factors such as:
    • Pandemic-related disruptions (e.g., COVID-19 restrictions).
    • Severe weather conditions like storms, floods, or natural disasters.
    • Customs clearance delays for international orders.
    • Remote locations where delivery services may take longer than usual.
    • Public holidays, which may impact carrier operations.

8. International Shipping

  • International shipping options are available, and delivery times vary based on destination.
  • Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

9. Customs, Duties, and Taxes

  • kenvalora is not responsible for customs fees, duties, or taxes imposed by the destination country.
  • Customers should check with their local customs office for additional information on potential fees.

10. Shipping to Remote Areas

  • Deliveries to remote or rural locations may take longer than standard delivery times.
  • Additional shipping fees may apply for remote areas, which will be displayed during checkout.

11. Lost or Stolen Packages

  • kenvalora is not liable for lost or stolen packages once the carrier has marked the package as delivered.
  • If your package is lost in transit, please contact us at [email protected] and we will assist you in filing a claim with the carrier.

12. Failed Deliveries and Re-Shipping

  • If a delivery attempt fails due to an incorrect address or no one being available to receive the package, the courier may return the package to us.
  • Re-shipping costs for returned packages due to failed delivery attempts will be the responsibility of the customer.

13. Multiple Shipments

  • For orders containing multiple items, some products may be shipped separately depending on availability and shipping locations.
  • You will receive separate tracking numbers for each shipment, if applicable.

14. Signature Requirements

  • Some orders may require a signature upon delivery. If this is the case, you will be notified during checkout or in the shipping confirmation email.
  • If no one is available to sign for the package, the courier may leave a notice for redelivery or pickup.

15. Contact Us

  • If you have any questions or concerns about shipping, please contact us at [email protected].
  • For more information about our products and services, please visit www.kenvalora.com.

Conclusion

At kenvalora, we aim to provide you with the best possible shipping experience. If you encounter any issues or have questions regarding your order, please don’t hesitate to reach out. Thank you for choosing kenvalora!